Privacy Policy

1. Overview

Palterwear LLC respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we collect through this website, how we use it, and the choices available to you.

2. Information We Collect

When you request a quote, contact us, or otherwise interact with the site, we may collect information including:

• Your name, company or brand name, and work email address.
• Destination country, postal code, and other shipping-related information.
• Product specifications, quantities, materials, dimensions, artwork requirements, and project notes.
• Files you choose to upload, including logos, artwork, tech packs, or product specifications.
• Technical information such as browser type, device information, IP address, and basic website usage data where available through our hosting or analytics providers.

3. How We Use Your Information

We use the information you provide to:

• Prepare and respond to wholesale quote requests.
• Create digital mockups, production specifications, and sample arrangements.
• Calculate production, freight, customs clearance, duties, and DDP pricing.
• Communicate with you about your inquiry, sample, order, delivery, or related customer service matters.
• Improve our website, customer experience, and internal business processes.
• Comply with applicable legal, accounting, tax, or regulatory requirements.

4. Quote Form and File Uploads

Our quote request form is processed through Formspree. Information and files submitted through the form are transmitted through Formspree's service before being delivered to us. You should only upload files that you are authorized to share.

5. Service Providers

We may use third-party providers to operate the website and process business inquiries, including website hosting, form processing, email, file storage, analytics, logistics, payment, and production-related services. These providers may process information only as necessary to perform services on our behalf or as otherwise permitted by their own terms and privacy policies.

6. Sharing of Information

We do not sell personal information. We may share information with manufacturers, logistics providers, customs agents, payment processors, and other service providers when reasonably necessary to quote, produce, inspect, ship, or deliver your order.

7. International Processing

Because Palterwear works with international customers, manufacturers, and logistics providers, information may be processed or stored in countries other than your own. Where applicable, we take reasonable steps to use reputable providers and appropriate safeguards.

8. Data Retention

We retain inquiry and order information for as long as reasonably necessary to manage customer relationships, fulfill orders, maintain business records, resolve disputes, and meet legal or accounting obligations.

9. Your Choices and Rights

Depending on your location, you may have rights regarding access, correction, deletion, restriction, or objection to certain processing of your personal information. To make a privacy-related request, contact us at sales@palterwear.com.

10. Cookies and Similar Technologies

This website may use cookies or similar technologies that are necessary for site functionality, security, analytics, or performance. Your browser may allow you to block or delete cookies, although some site features may not function correctly as a result.

11. Security

We use reasonable administrative and technical measures to protect information submitted through the site. However, no method of transmission or storage can be guaranteed to be completely secure.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated revision date.

13. Contact

For privacy questions or requests, contact Palterwear LLC: